Terms of Service

Last Updated: January 2025

1. Agreement to Terms

By accessing or using Closeflow's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our service.

2. Description of Service

Closeflow provides an AI-powered lead response service for real estate professionals. Our service includes:

• Automated responses to incoming leads
• 24/7 lead engagement and qualification
• Appointment scheduling and follow-up
• CRM integration and lead management

3. User Responsibilities

As a user of Closeflow, you agree to:

• Provide accurate and current information
• Maintain the security of your account credentials
• Comply with all applicable real estate laws and regulations
• Hold a valid real estate license in your jurisdiction
• Use the service for lawful purposes only
• Review and approve AI-generated responses as needed

4. Account Registration

To use Closeflow, you must:

• Be at least 18 years old
• Provide accurate registration information
• Maintain and update your account information
• Verify your real estate license

You are responsible for all activity under your account.

5. Pricing and Payment

Pricing for Closeflow services is outlined on our pricing page. By subscribing, you agree to:

• Pay all fees associated with your chosen plan
• Provide valid payment information
• Automatic renewal unless cancelled
• Potential price changes with 30 days notice

All fees are non-refundable except as required by law.

6. Service Modifications

We reserve the right to:

• Modify or discontinue features with notice
• Update our AI models and response algorithms
• Change pricing with advance notification
• Improve service capabilities and integrations

7. Intellectual Property

Closeflow and its original content, features, and functionality are owned by Closeflow and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of your lead data and communications.

8. Limitations of Liability

Closeflow provides services "as is" without warranties. We are not liable for:

• Lost revenue or missed opportunities
• Errors or inaccuracies in AI responses
• Third-party service disruptions
• Data loss due to technical failures
• Actions taken based on AI-generated content

Our total liability is limited to the amount paid for services in the past 12 months.

9. AI Service Disclaimer

While our AI is trained to provide professional responses, you acknowledge that:

• AI responses should be reviewed and may require human oversight
• The service assists but does not replace professional judgment
• You remain responsible for all communications with leads
• AI-generated content may occasionally contain errors

10. Termination

We may terminate or suspend your account immediately, without notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Extended non-payment
• Abuse of the service

You may cancel your subscription at any time through your account settings.

11. Indemnification

You agree to indemnify and hold Closeflow harmless from any claims, losses, or damages arising from:

• Your use of the service
• Violation of these Terms
• Violation of third-party rights
• Your real estate business activities

12. Data Usage and Privacy

Your use of Closeflow is also governed by our Privacy Policy. We collect and use data as described in that policy to provide and improve our services.

13. Third-Party Services

Our service integrates with third-party platforms (CRMs, communication tools). We are not responsible for third-party service availability, performance, or compliance.

14. Compliance

You agree to comply with:

• All applicable real estate laws and regulations
• Fair Housing Act requirements
• Anti-spam and communication regulations
• Data protection and privacy laws

15. Dispute Resolution

Any disputes arising from these Terms will be resolved through:

• Good faith negotiation first
• Binding arbitration if negotiation fails
• Governed by the laws of New York

16. Changes to Terms

We may update these Terms periodically. Continued use of the service after changes constitutes acceptance of new Terms. We will notify users of significant changes.

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full effect.

18. Contact Information

For questions about these Terms, please contact us:

• Email: legal@getcloseflow.com
• Address: New York, NY

19. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Closeflow regarding use of our services.