Last Updated: September 2026
Closeflow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated response service.
Closeflow connects to your Gmail or Outlook account using OAuth, the secure authorization standard used by Google and Microsoft. We do not use email forwarding, proxy inboxes, or any method other than this direct, secure connection.
Specifically, this connection is used to:
Closeflow's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use this data to train artificial intelligence or machine learning models of any kind. We do not sell or share this data with third parties for advertising or any other purpose outside of providing the Closeflow service to you.
We store encrypted access and refresh tokens. On disconnect or account deletion, we revoke and delete those tokens and Closeflow's access ends.
The same protections apply to accounts connected through Microsoft Outlook or Microsoft 365.
We collect information that you provide directly to us, including:
We use the information we collect to:
We do not sell your personal information. We may share your information with:
We implement appropriate technical and organizational measures to protect your information, including:
You have the right to:
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and data at any time.
We use cookies and similar technologies to improve your experience and understand how the product is used. We do not use Gmail or Outlook content for advertising. You can control cookie preferences through your browser settings.
Our service connects to Google and Microsoft for email, and to our payment processor when billing is active. Review their privacy policies for how they handle data.
Our service is not intended for individuals under 18. We do not knowingly collect information from children.
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform.
If you have questions about this Privacy Policy or our data practices, please contact us:
California residents have additional rights under CCPA, including the right to know what personal information is collected and to opt-out of the sale of personal information. We do not sell personal information.
If you are accessing our service from outside the United States, your information may be transferred to and processed in the United States.